Request a refund on iOS
Refunds on iOS are handled directly by Apple. Here is an instruction on how to request a refund from Apple. Please note that Apple does not allow developers to issue refunds themselves, so Chatmake cannot provide support for refunds.
Request a refund on Android
On Android you have 2 ways to request a refund. Either via Google directly or contacting Chatmake support to issue the refund for you.
Contact Google
- Open: the Google Play Store app on your Android device.
- Tap: your profile picture in the top-right corner.
- Select: Payments & subscriptions from the menu.
- Tap: on Budget & history.
- Find: the subscription you want to refund and tap on it to view its details.
- Click: Report a problem.
- Choose: the option that best describes why you're requesting a refund.
- Complete: the form, providing any necessary details about your situation.
- Click: Submit to send your refund request to Google.
